Not exactly, we offer our Daily Special for each meal and an Alternate Menu for those who would like a different option.
Using the Alternate Menu for lunch and dinner, residents can choose one entrée and two sides. We ask that you inform the kitchen of your alternate choice two hours before mealtime to avoid a delay in service.
Yes, almost all of the food we serve is homemade in our kitchen.
Hard-boiled eggs are offered any time; two or three times per week, we have eggs made to order on the menu.
Breakfast: 7:30 – 8:30
Lunch: 11:30 – 12:30
Dinner: 4:30 – 5:30
You may pick up your meal in a to-go container free of charge, or you can ask for staff delivery at $5 per meal.
Yes, residents don’t all come to dine at the same time. On the RARE occasion when our main Dining Room is full, we will seat you in the lobby for a few minutes until a table opens up.
Yes, we do not have assigned or saved seats; it is first come, first-served basis.
We have some sugar-free options for dessert, and we are a No Salt Added (NSA) kitchen. However, you will be expected to monitor your diet and know what foods are best for you and what you should avoid. We are not allowed to restrict resident dining choices.
Our residents are always happy to meet new people, and the Dining Room will likely be the first place you meet new friends. If you are shy about introducing yourself, our staff will be happy to assist you.
Tell your Nurse Aide, or use the Resident Sign Out sheet to let us know you will not be here. Your meal will be saved in a separate refrigerator to heat up when you return.
Whole, fresh fruit is available in the lobby; extra bakery items and desserts will sometimes be available.
Automatic Withdrawal (ACH) or Check
Yes, we can send it by postal mail, email, or put it in the mail basket outside your apartment.
No, we give 30 days’ notice for any price increase. If the price increase is due to necessary increased care or services, our Administrator or Director of Nursing will discuss the situation and the increase with you ahead of time.
Statements will be sent to whoever is indicated on the Move-In Form. It can be the resident, a family member, or a financial entity.
We typically do rate increases once per year. Our average increase is around 3 – 5% per year.
SpringBrook keeps $500 of the initial deposit as a Move-In Processing Fee. The rest is refundable if there are no damages to the apartment beyond regular wear and tear. Costs for the replacement of damages (carpet, blinds, etc) will be deducted from the deposit. Costs for last month’s services may also be deducted if they are unpaid.
You will be given one key for the apartment and one for the mailbox. They cannot be copied.
There is a $25 charge for replacement or extra apartment and mailbox keys. This can be added to your next statement or paid when you receive the key. If you order additional keys, the $25 per key can be refunded when the keys are returned.
The Medicaid program that covers long-term care needs is called Family Care in Wisconsin. SpringBrook contracts with a specific Managed Care Organization (MCO) for Family Care payments. We can accept these payments after 24 months of private payment at the market rate. SpringBrook will make every attempt to work with the MCO to establish an individualized rate that will allow the resident to stay. An apartment move may be required (within the building) upon conversion to public Medicaid/Family Care Funding.
We ask that residents notify SpringBrook Four or five months before private funding will be exhausted. We will refer you to the Aging and Disability Resource Center (ADRC). This entity assists with all Medicaid application steps.
Once payments are approved by your Long Term Care (LTC) insurance carrier, SpringBrook can bill the insurance company directly if that is preferred. It can be a lengthy process, in the beginning, to get the initial claim filed, and many plans require three months of payment from private funds before the policy kicks in. SpringBrook works with many different LTC insurance carriers, and we will send any documents (care plans, assessments, licenses, certifications, etc.) necessary.
If a resident passes, or must move due to the need for care we cannot provide, you have until the end of the month to move out your belongings without incurring any further charges. If you need more time, a pro-rated daily apartment charge may be assessed. Care and Service charges will end on the date of death. The security deposit, less the $500 Move-In Fee and any assessed damages, will be refunded after the apartment inspection.
If a resident moves out for any reason other than those cited above, a 30-day written notice must be given per our Service or Admission Agreement. Apartment charges will be incurred until the end of the 30-day notice period. Care and Service charges will end on the date of move-out. The security deposit, less the $500 Move-In Fee and any assessed damages, will be refunded after the apartment inspection.
